Lucy was exemplary in the handling of our mother's house sale through to completion which was difficult as we were living out of the area with various practical problems to contend with. She was proactive and a great problem solver and always available to update us on the current situation. Throughout the sale process, her calmness was amazing as well as her professional judgement on what the best next steps were. She has a gift for dealing with people and I wouldn't hesitate to recommend her and the whole Starkey and Brown team. They made a very stressful time manageable for us and we will forever be grateful for that.